Returns
You can return any item within 14 days of receipt.
The return shipment is at your own expense.
All items must be in original, resellable condition. When returning the goods, please use the packaging material that came from us or pack the items so that they reach us in good condition. When returning shoes, please do not use the shoe box as the sole outer packaging, but rather use the shipping bag, packing paper or another box, as resale with a damaged shoe box is not possible. Please ensure all returns are sent using a trackable service and note that we cannot accept responsibility for returns lost in transit.
RETURNS FROM GERMANY
The following procedure for the returns is not mandatory, but it will simplify the return for us. Your right of withdrawal is not affected by this. Simply fill out the form that is attached to your shipment and send this back together with the according products.
Please proceed according to the points below. When returning any products, we can only refund the price of the product, we cannot arrange exchanges.
- Please mention a reason for return in addition to the listed item(s) on the return form
- If you need a different size, color or any other item, please place a new order and return the received item(s) for a refund
- Please print the return label and stick it on the package. You can take the return to the nearest Deutsche Post office or Packstation
- The amount of the returned items will be refunded within 7 days after receipt
If you select a different carrier, please send your return to the address below.
CULTIZM / RETURNS
Dortmunder Str. 47
48155 Muenster
GERMANY
RETURNS FROM THE EUROPEAN UNION
- Please mention a reason for return in addition to the listed item(s) on the return form
- If you need a different size, color or any other item, please place a new order and return the received item(s) for a refund
- International returns must be covered by the customer. We suggest using the local registered postal service or a courier
Please send your return to the following address:
CULTIZM / RETURNS
Dortmunder Str. 47
48155 Muenster
GERMANY
- The amount of the returned items will be refunded within 7 days after receipt
RETURNS FROM THE REST OF WORLD
- If you need a different size, color or any other item, please place a new order and return the received item(s) for a refund
- International returns must be covered by the customer. We suggest using the local registered postal service or a courier
Please send your return to the following address:
CULTIZM / RETURNS
Dortmunder Str. 47
48155 Muenster
GERMANY
- Do not use FedEx, SF Express or any other express service
- Please use the cheapest shipping method with a tracking number by regular international post
- Make sure to use the smallest possible package
- Mark “RETURNED GOODS” on the shipping label/customs declaration.
- We do not cover incurred custom fees. In this case, we need to deduct it from the refund total
- The amount of the returned items will be refunded within 7 days after receipt